Refund policy
Oh My Dog! Return and Refund Policy
OH MY DOG! Returns
Address: Industriestrasse 24, 6300 Zug, Switzerland
Overview
Our goal is to ensure that all our customers are satisfied with their purchases. However, if you need to return a product, please follow the guidelines below.
Returns
Customers may return products within 30 days of receiving their order. To be eligible for a return, the item must be unused, in the same condition as when received, and in its original packaging.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service at [Customer Service Email/Phone] to notify us of the return.
- Pack the item securely in its original packaging.
- Return the item to the following address:
- Hive Ventures GmbH, Industriestrasse 24, 6300 Zug, Switzerland
- Please note that the customer is responsible for the return shipping costs, unless the item is damaged.
Damaged Items
If you receive a damaged product, please contact us immediately for assistance. Damaged items will be replaced or refunded, and we will cover the return shipping costs.
Refunds
Once we have received your returned item, we will inspect it and notify you of its receipt. If your return is approved, we will process a refund to your original payment method. The amount will be credited within a certain number of days, depending on your card issuer’s policies.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- hello@ohmydog.food