Shipping policy
Oh My Dog! Shipping Policy
General Information
Operated by: Hive Ventures GmbH
Address: Industriestrasse 24, 6300 Zug, Switzerland
Shipping Options
We offer our customers in Switzerland various shipping options to meet everyone’s individual needs. The options include standard and express shipping. The respective costs and estimated delivery times are clearly stated at the time of ordering.
Processing Times
Orders are typically processed within 1–2 business days of receipt. Orders received on weekends or holidays are processed on the next business day.
Delivery Times
- Standard Shipping: 3–5 business days
- Express shipping: 1–2 business days
Please note that the times listed are estimates and may vary depending on actual conditions.
Shipping Costs
Shipping costs are calculated based on the weight of the order and the selected shipping method. The exact costs will be displayed during the checkout process before you complete your order.
International Shipping
We currently ship only within Switzerland. For international orders, please visit our website for your country or contact our customer service for more information.
Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the delivery status of your order on the shipping provider’s website.
Delivery Issues
If you encounter any issues with your delivery, such as a delayed delivery or missing items, please contact our customer service immediately. We will do our best to resolve the issue as quickly as possible.
Contact
If you have any questions about your order or our shipping methods, please contact us at: hello@ohmydog.food